*In-person*

**Must be a resident of Quebec City or Montreal**

IT Operations Manager

Are you an IT leader who thrives in action, complex environments, and making a tangible impact?

Lacroix Private Medicine is experiencing rapid growth and is seeking an IT Operations Manager to lead its technology operations across the network.

Full-time, permanent position with a key strategic and operational role.

Based in Quebec City or Montreal
Occasional travel within our network (Montérégie, Laurentians, Outaouais)

The role is primarily based in Laval, with occasional travel to Saint-Sauveur and Gatineau.

Who are we?

For over 15 years, Lacroix Private Medicine has been transforming access to healthcare in Quebec.

👉 17 clinics (including one in Florida)
👉 2 operating rooms
👉 1 state-of-the-art laboratory

Our mission: to offer human, accessible, and high-quality care.

Our reality: a hyper-growth organization where technology is at the heart of the patient experience.

OUR MISSION

To be the benchmark in private healthcare.

OUR VALUES

Passion | Respect | Integrity | Commitment | Innovation.

What we are looking for

Job Description

Reporting to the IT Director, you are the conductor of technological operations.

You don't just manage — you optimize, structure, and elevate.

Specifically, you will:

• Take charge of all IT operations (infrastructure, networks, security, support)
• Mobilize, mentor, and develop your technical teams
• Ensure optimal and continuous performance of critical systems
• Manage major incidents with composure, rigor, and efficiency
• Monitor KPIs, SLA and ensure a high level of service quality. Structuring and optimizing processes (change management, continuous improvement, governance). Optimizing IT supplier and cost management. Strengthening cybersecurity and business continuity plans. Actively contributing to strategic IT decisions. Ensuring compliance with security and compliance standards. Developing, maintaining, and testing backup and business continuity plans. Providing technical support to users when required for network or system-related issues, including remote or on-site troubleshooting, incident resolution, and advice and training (particularly in...). cybersecurity)

👉 You are at the heart of operations.
👉 Your impact is direct on clinics, doctors… and patients.

The Profile We Are Looking For

Experience

• 7+ years in IT
• 3+ years in team or operations management
• Experience in a multi-site environment (essential)
• Certifications (an asset): ITIL, PMP, CISSP, Azure
• University degree in computer science, information technology, or a related field

Leadership and Key Skills

• A motivating, structuring, and highly effective leader Results-oriented
• Strong strategic vision of IT operations
• Ability to thrive in ambiguous situations and make quick, informed decisions
• Excellent analytical and risk management skills
• Experience managing complex multi-site environments
• Ability to lead and coordinate multiple technical teams
• Effective management of critical situations, with composure and control
• Strong focus on continuous improvement and operational performance

Technical Expertise

• Infrastructure (servers, virtualization, storage)
• Microsoft ecosystem (AD, M365, Azure)
• Networks (LAN/WAN, VPN, Firewall)
• Cybersecurity and IT Governance
• Cloud and Hybrid Environments
• Monitoring and Performance Tools

Interpersonal and Organizational Skills

• Communication: Ability to communicate clearly and effectively with technical teams and management.
• Time Management: Ability to manage operational and strategic priorities simultaneously.
• Teamwork: Ability to foster collaboration between technical teams and internal departments.
• Adaptability: Ability to thrive in a constantly evolving technological environment.
• Strategic Leadership: Ability to make impactful decisions and positively influence the organization.
• Stress Management: Ability to manage critical situations and Respond calmly and efficiently to major incidents.

Conditions

• Full-time (40 hours/week)
• On-site work
• Occasional travel (vehicle required)
• 3-month probationary period

Availability

• On-call duty (evenings and weekends, depending on operational needs)
• Availability required in case of a major incident

👉 Because you're the person we can count on when every minute counts

Our Benefits

• Cell phone allowance, $60
• $500 Lacroix gift card $/year with quick access to doctors;
• Annual health account of $1,100;
• FTQ pension plan with employer contribution;
• Annual training account linked to your job;
• Opportunities for development and advancement within the organization;
• Employee lounge;
• Annual vacation;
• Free parking;
• Close to bus routes;
• Modern, bright, and up-to-date workspace;
• Event: A festive and informative corporate event;
• Unlimited coffee and employee lounge!

Join us!

Help reinvent the patient experience in Quebec within of a rapidly growing organization. 👉 Apply now and make a real difference.