Network and Systems Support Technician

Who are we?

With over 15 years of experience and over 17 clinics at the regional level, two operating rooms, over 125 doctors and over 250 employees, Lacroix, private medicine, has quickly become the leader in private medicine in Quebec!

While keeping the flame of its team's passion lit by various development projects, it ensures the sound management of its network of private clinics, thanks to people like you, by maintaining a medical practice of "excellence" oriented towards the client.

OUR MISSION

To be the reference in private health care

OUR VALUES

Passion | Respect | Integrity | Commitment | Innovation

Job Description

Under the supervision of the Information Technology Department, the Network and Systems Support Technician is responsible for providing first and second level technical support to users to resolve hardware and software issues, including initial diagnosis, incident tracking and escalation of more complex issues to higher levels if necessary. He must also install, configure and maintain servers, firewalls, as well as network equipment such as routers and switches. At the same time, he ensures the management of the IT equipment by supporting the installation, configuration and maintenance of workstations and peripherals such as printers and scanners. The technician is also responsible for updating and maintaining documentation of procedures, configurations and interventions performed. Finally, he works in collaboration with the IT team to resolve critical incidents and participate in projects aimed at optimizing technological infrastructures. The technician plays a key role in the operations of the clinics, the operating room and the laboratory. This position requires positive leadership, a vision for excellence, and the ability to proactively and effectively resolve problems.

Education and Experience Requirements

• Training: College diploma (DEC) in computer science, networking, or equivalent.

• Experience: A minimum of 2 years of experience in a similar role in technical support, network or systems administration.

• Certifications (asset)

Required skills

• Technical: Strong networking skills, including in router, switch and firewall configuration. Good understanding of operating systems (Windows, Linux).

• Technical support level 1 and 2: Competency proven track record in routine incident management and first and second level technical problem resolution for internal users, with ability to escalate unresolved issues.

• Customer Service: Excellent customer service skills customer and technical support, with patience and empathy.

• Analytics and problem solving: Ability to diagnose quickly identify incidents and identify root causes.

Skills techniques

• Be able to correctly carry out network cabling using Ethernet cables and RJ45 connectors, following the appropriate cabling standards.

< ul>

• Know how to identify, connect and terminate wires in connectors RJ45 in a clean and precise manner. </ li>
  • Experiment with a network cable tester to check continuity wires, detect short circuits, crossed cables and other wiring faults.
  • • Network monitoring tools: Nagios, ConnectWise Automaton, Prometheus </ ul>
      • Configuration management tools: Ansible, Puppet, Chef, ConnectWise Automate, Terraform < /li>
      • System management tools: SSH, Remote Desktop Connection (RDP) </ ul>
        • Virtualization tools: VMware, Docker
        • Install database management systems (MySQL, MongoDB)
        • Master scripting languages (cmd, Powershell). </ ul>
          • Data backup and recovery tools: Veeam Backup, Acronis Backup
          • Collaboration and project management tools: Microsoft Teams, Slack, Jira, Planner </ li>

  Skills no techniques

  • • • • • Communication: Ability to communicate clearly and effectively, both both orally and in writing, with users and colleagues.
          • Time management: Ability to manage multiple tasks simultaneously and prioritize requests to ensure fast and efficient support.
          • Team spirit: Ability to collaborate with other members of the IT team and internal departments to resolve issues and support projects.
          • Adaptability: Ability to adapt to new technologies and to proactively respond to the changing needs of the work environment.

  Working conditions:

  • • • • • < li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol" ot;,"469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1">
  Workplace: Gatineau, Laval, St-Sauveur
• Schedule: 40 hours/week

• Contract: full-time (3-month probation)

• Mobility: must have a vehicle to visit all clinics in northern Montreal as needed

• Mode: face-to-face
• Availability required in the evenings and weekends every two weeks to intervene in case of urgent need (with call and travel bonuses).
  

Our social benefits

• • Lacroix gift card $500/year with quick access to doctors;
  • Health account 1100 $ annual;
  • Pension fund (FTQ) with employer contribution
  • Training account $$ annual related to your job;
  • Possibility of development and grow within the organization;
  • Dedicated space for employees;
  • 3 weeks of vacation;
  • Free parking;
  • Close to bus networks;
  • Modern, bright and up-to-date workspace;
  • Festive and also informative corporate event; < li>All-you-can-eat coffee and a room reserved for employees!