Network and Systems Support Technician

***You must be a resident of Laval (or nearby), as this is an on-site position.***

Opportunity – Primary Location in Laval (occasional travel)

As part of its growth, Lacroix Private Medicine is seeking a Network and Systems Support Technician.
This is a full-time, permanent position within a collaborative and dynamic team.

The role is primarily based in Laval, with occasional travel to Saint-Sauveur and Gatineau.

Who are we?

For over 15 years, Lacroix Private Medicine has established itself as a leader in private healthcare in Quebec. With a network of 17 clinics (including one in Florida), two operating theaters, and a medical biochemistry laboratory, we rely on a team of dedicated professionals who contribute to our success every day. Our mission is clear: to offer compassionate, accessible, and high-quality care, placing the patient at the heart of everything we do. In full expansion, we distinguish ourselves through our innovation, our compassion, and our commitment to excellence. Our Mission To be the benchmark in private healthcare. Our Values Passion | Respect | Integrity | Commitment Innovation

Job Description

Reporting to the Information Technology Director, the IT Technician is responsible for:

• Providing Level 1 and 2 technical support to users (diagnosis, resolution, follow-up, and escalation)
• Installing, configuring, and maintaining servers, network equipment, and firewalls
• Managing the IT infrastructure (workstations, printers, peripherals)
• Maintaining up-to-date technical documentation and procedures
• Collaborating with the IT team on critical incidents and improvement projects
• Contributing to the stability of operations in the clinics, operating room, and laboratory

This key role requires a proactive approach, excellent customer service skills, and the ability to to effectively resolve technical issues.

Requirements

Education and Experience

• DEC in Computer Science, Networking, or a related field
• Minimum of 2 years of experience in technical support or systems/network administration
• Certifications (an asset)

Technical Skills

• Proficient in Windows and Linux environments
• Solid knowledge of networking (routers, switches, firewalls)
• Experience in Level 1 and 2 technical support
• Ability to effectively diagnose and resolve incidents

Tools and Technologies

• Monitoring: Nagios, Prometheus, ConnectWise
• Configuration: Ansible, Puppet, Chef, Terraform
• Systems: RDP, SSH
• Virtualization: VMware, Docker
• Databases: MySQL, MongoDB
• Scripting: PowerShell, CMD
• Backup: Veeam, Acronis
• Collaboration: Teams, Slack, Jira, Planner

Specific Technical Skills

• Network cabling (Ethernet, RJ45) compliant with standards
• Use of cabling testing tools
• Installation and maintenance of network infrastructures

Personal Skills

• Excellent Customer service skills Clear and professional communication Good time and priority management Team spirit and collaboration Adaptability and autonomy Working conditions Full-time position (40 hours/week) Primarily daytime hours On-site work Occasional travel required (vehicle required) Rotating availability (evenings and weekends every two weeks, with premium pay) 3-month probationary period Why Lacroix Private Medicine? ✔️ More 350 professionals trust us
  ✔️ Stable and growing organization
  ✔️ Modern and technological environment
  ✔️ Recognized network of clinics in Quebec
  ✔️ Tangible impact on the patient experience

  Our advantages

  • Cell phone plan ($60/month)
  • Lacroix health card ($500/year)
  • Health account ($1,100/year)
  • RRSP (FTQ) with employer contribution
  • Annual training budget
  • Career advancement opportunities
  • 3 weeks of vacation and 4 paid personal days
  • Free parking
  • Access to public transportation Common
• Modern and bright environment
• Team activities
• Unlimited coffee ☕

Join us!

Help transform the patient experience in Quebec by joining a rapidly growing organization.

👉 Apply now and make a real difference.