Operations and Systems Support Advisor

Under the authority of the immediate supervisor, you act as a super-user and provide operational support for a set of systems and applications in your area of expertise, ensure ongoing training for business users and other process experts in your administrative unit, and coordinate within your service regarding the definition and development of various maintenance, evolution, and transformation needs of the technology solutions for which your service is responsible.

You validate and monitor data integrity and ensure its quality and relevance for the systems and applications in your area of expertise. You are also required to monitor and coordinate various access requests to the technology solutions you support.

You produce various management reports, feed dashboards, and participate in a range of large-scale projects in the development, integration, and implementation of solutions and technological platforms in your business area.

Finally, you coordinate activities related to business process mapping and participate in their optimization.

More specifically, you will be called to:

• As an expert, you advise service users on the use of systems and applications in your area of expertise;
• You conduct a preliminary analysis of issues and/or anomalies reported by users of the systems and applications in your area of expertise, propose solutions, make corrections as needed, or seek the contribution of the Innovation and Technology Service or service providers. You ensure follow-up on the resolutions to various issues, problems, and/or anomalies related to business priorities;
• You coordinate all steering activities and represent your administrative unit regarding maintenance, evolution, and transformation projects of the systems and applications in your area of expertise to ensure optimal performance and operational quality of the systems;
• You participate in design file validation workshops with users;
• You act as a consulting expert on issues concerning work processes, analyze the targeted process, produce the mapping, and submit improvement solutions to be made;
• You coordinate activities surrounding the business process mapping of the Service: develop and update the work plan, initiate communications, and organize working workshops;
• You develop and disseminate training and information programs to various users of existing information systems and during the implementation of new systems.

• Education acquired through a bachelor's degree in administration – concentration in information systems, a bachelor's degree in management information systems, or any other relevant field;
• Have four (4) years of relevant experience in the role.

Choosing the City of Laval means working for the third largest city in Quebec on diverse and stimulating mandates. It also means having the opportunity to grow within a human, committed team that enjoys working in a pleasant environment.

For this position, we offer competitive working conditions and social benefits:

• Work schedule that allows for work-life balance;
• Work location that is easily accessible with free parking;
• Employee Assistance Program (EAP);